Sunday, September 11, 2011

symantec endpoint protection 11 (sep11) detects DWH***.tmp as a generic trojan in temp folder


  In some computers the Symantec endpoint protection auto protect will keep on detecting dwh***.tmp files as a generic.trojan in temp folder.

  Even if you delete all the files in Quarantine folder, this message will keep on coming. I finally figured it out, to wipe this message off.

  In this post we will discus about that solution...


SOLUTION


   1) Turn off system restore
   2) Delete the quarantined files and temp files
   3) Turn on system restore

TURN OFF SYSTEM RESTORE

  Click on start menu, Right click on computer and go to properties, Select system protection from the left pane, select C drive and click on configure. then select tun off system protection and click on okay.
Restart your computer for the settings to take effect.


DELETE THE QUARANTINE FILES AND TEMP FILES

   1) Delete all of the .tmp files in c:\windows\temp.
   2) Delete all of the files in the SEP Quarantine folder.
   3) Delete all of the file sin the SEP Xfer folder.
 Then restart your computer.


TURN ON SYSTEM RESTORE

   Click on start menu, Right click on computer and go to properties, Select system protection from the left pane, select C drive and click on configure. then select tun on system protection and click on okay.

Restart your computer for the settings to take effect.


A recent update, This issue is fixed in Symantec endpoint protection 11 MR6 MP3 version. 

Hope this helps. have any queries leave it in the comment section..
                                                                                                                                     Techytips

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